Statements, Complaints Procedures and Customer Service Standards
Updated: 23rd February 2017
Customer Service Standards
DeafHear.ie’s vision is of an inclusive society where Deaf and Hard of Hearing people are fully integrated with equality of opportunity and participation.
DeafHear is committed to providing professional, quality and accessible services through the communication choice of each individual. Through the provision of person centered services, DeafHear respects:
- The right of every Deaf and Hard of Hearing person to have his or her wishes and opinions listened too and considered fairly.
- The right to personal choice.
- The right to be treated with dignity and respect.
- The right to privacy and confidentiality. However, DeafHear accepts the Health Service Executive Guidelines for reporting on allegations or concerns about child protection or safety of vulnerable adults.