Statements, Complaints Procedures and Customer Service Standards

Updated: 30th July 2017



Statement of Compliance with the
Guiding Principles for Fundraising

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Download File will provide spokespersons to comment on issues relevant to Deaf and Hard of Hearing people on request.

To contact Mark Byrne, Chief Executive DeafHear, click here...

To contact Brendan Lennon; Head of Advocacy DeafHear, click here...


Media Contats / Publications:

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Customer Service Standards’s vision is of an inclusive society where Deaf and Hard of Hearing people are fully integrated with equality of opportunity and participation.

DeafHear is committed to providing professional, quality and accessible services through the communication choice of each individual. Through the provision of person centered services, DeafHear respects:

  • The right of every Deaf and Hard of Hearing person to have his or her wishes and opinions listened too and considered fairly.
  • The right to personal choice.
  • The right to be treated with dignity and respect.
  • The right to privacy and confidentiality. However, DeafHear accepts the Health Service Executive Guidelines for reporting on allegations or concerns about child protection or safety of vulnerable adults.

Fundraising Principles

For further information please visit or click here


Media Contats / Publications

For all media information and media contacts check out...


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more...Hearing loss costs an estimated €2.2bn every year in Ireland.


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Registered Office:, 35 North Frederick Street, Dublin 1, Ireland.

Tel: +353 (0)1 8175700 Minicom: +353 (0)1 8175777 Fax: 01 8723816 Text: 087 922 1046

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