Statements, Complaints Procedures and Customer Service Standards

Updated: 30th July 2017

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Statement of Compliance with the
Guiding Principles for Fundraising

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DeafHear.ie will provide spokespersons to comment on issues relevant to Deaf and Hard of Hearing people on request.

To contact Mark Byrne, Chief Executive DeafHear, click here...

To contact Brendan Lennon; Head of Advocacy DeafHear, click here...

 

Media Contats / Publications:

For all media information check out...

 

The following above file(s) have been saved as Adobe Acrobat PDF file. You will need to have Adobe Reader installed on your computer. If you do not have Adobe Reader on your computer simply click the button below and follow the simple steps.

 

Customer Service Standards

DeafHear.ie’s vision is of an inclusive society where Deaf and Hard of Hearing people are fully integrated with equality of opportunity and participation.

DeafHear is committed to providing professional, quality and accessible services through the communication choice of each individual. Through the provision of person centered services, DeafHear respects:

  • The right of every Deaf and Hard of Hearing person to have his or her wishes and opinions listened too and considered fairly.
  • The right to personal choice.
  • The right to be treated with dignity and respect.
  • The right to privacy and confidentiality. However, DeafHear accepts the Health Service Executive Guidelines for reporting on allegations or concerns about child protection or safety of vulnerable adults.

Fundraising Principles

For further information please visit www.ictr.ie or click here

 

Media Contats / Publications

For all media information and media contacts check out...

 

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more...Hearing loss costs an estimated €2.2bn every year in Ireland.

 



Legal, Compliancy & Security

 

Registered Office: DeafHear.ie, 35 North Frederick Street, Dublin 1, Ireland.

Tel: +353 (0)1 8175700 Minicom: +353 (0)1 8175777 Fax: 01 8723816 Text: 087 922 1046

Charity Number:
CHY 5633 Charities Regulatory Authority (CRA) Number: 20008772
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