Legal

  • Legal [Read]
  • Distance Selling Regulations [Read]
  • Buying Online [Read]
  • Returns Policy [Read]
  • DeafHear.ie Cookie Policy [Read]

 

Legal

We are currently updating our Legal Terms and Conditions
Updated: April 2017

Price Breakthrough Promotion March 2017


* Based on the purchase of one standard Hearing Aid (€495) with 50% PRSI Grant
 ** Depending on the type & model of Hearing Aids purchased

Pleasse contact us if you have any questions, contact Us here.
Further details or questions can be submitted here, or drop in to any of our National Resource Centres and ask at Reception.

 

Distance Selling Regulations
Updated: February 2017

Shopping from home is also known as distance selling and includes purchases made by e-mail, fax, telephone, internet shopping and mail order. Distance selling involves communication between a trader and a consumer where they are not in each other's physical presence.

When you enter into a distance contract with a trader you have the right to expect the same consumer protection as you would have if you bought the goods in a local shop. The goods should be of merchantable quality, fit for the purpose intended and as described. Because you are entering into a distance contract you have additional protection under EU law.

The European Directive on consumer rights (Directive 2011/83/EU) (known as the Consumer Rights Directive) aims to ensure that consumers can expect the same minimum level of protection no matter where a trader is based in the European Union (EU). The Directive was incorporated into Irish law by the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI No. 484/2013) with effect from 13 June 2014.

Remember, you are protected whether you purchase the goods in Ireland or another member state. If you buy from a website or a catalogue based outside the EU, any problems that arise may be more difficult to solve – so check the terms and conditions.

The Danish European Consumer Centre has developed a website - theshoppingassistant.com – to help consumers determine whether a website is reliable when shopping online.

For more information on Distance Selling Regulations please click clink below:

www.citizensinformation.ie

 

Buying Online
Updated: February 2017

For more information on Buying online please click links below:

Before buying online
Your rights online
If things don't go as planned

 

DeafHear.ie Cookie Policy
Updated: February 2017

DeafHear.ie respects the privacy of all visitors to our website.

This Cookie Policy outlines our policy concerning the use of cookies on DeafHear.ie. We may update our Cookie Policy from time to time to reflect any changes in technology or legislation which may affect the way in which cookies are used by us and how you as a user, can manage them.

What are cookies?

Cookies are small text files sent from a website and stored in the user’s web browser while user is browsing a website.
When users visit the same website again, the browser sends cookies back to the website allowing the website to recognise the user and remember things like personalised details or preferences.
More information about cookies and details of how to manage or disable them can be found on www.aboutcookies.org

Please note that if you choose to opt-out of receiving cookies, you may lose some features and / or functionality of DeafHear.ie.ie, for example - you won’t be able to login with DeafHear.ie ID or use the shopping cart in DeafHear.ie Shop.

Which cookies does DeafHear.ie use?

When you use the DeafHear.ie.ie website the following types of cookies can be set on your device:

  • Strictly necessary cookies

These cookies enable services you have specifically asked for.
Some examples of these cookies include:
Identifying you as being signed in to DeafHear.ie ID and keeping you logged in throughout your visit
Remembering the content of your shopping cart while browsing DeafHear.ie Shop and throughout the site.

These cookies don’t usually contain any personally identifiable information and are typically set by DeafHear.ie or partners chosen by DeafHear.ie to provide specific services such as DeafHear.ie Shop.

  • Performance cookies

These cookies are used to collect statistical information about visitors of the website and the pages they view.
These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and used anonymously. We use these cookies to understand what content is popular which helps us to improve our website.
For more information on how to manage cookies, including opt–out of performance cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1

  • Functional cookies

These cookies allow the website to remember choices you make and provide enhanced and more personal features.

Some examples of such features include:
Remembering your preferences and settings such as redirect to mobile version of the site when you are browsing with a smart phone
Remembering your favourites and video bookmarks when using DHTV, DeafHear.ie, parents Corner and Money Matters.
Remembering when you've voted in a poll so that you don’t do this more than once during your visit.

If you have an DeafHear.ie ID account, a cookie on your computer lets us remember your user name and email address.

For more information on how to manage cookies, including opting-out of functional cookies please visit: http://www.aboutcookies.org/Default.aspx?page=1

  • Targeting and advertising cookies

These cookies are used to deliver advertising that is more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
They are usually placed by advertising networks with our permission. They remember that you have visited a website; this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Some examples of services that use these types of cookies include Google AdSense or DoubleClick.

If you wish to opt–out of targeting and advertising cookies please visit: http://www.youronlinechoices.com/ie/your-ad-choices

  • Other third party cookies

Some cookies that have been set on our websites are not related to DeafHear.ie or our partners. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser.

We do not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

 

UNDERSTANDING CHILDHOOD DEAFNESS – INFORMATION BOOKLET FOR FAMILIES OF CHILDREN NEWLY DIAGNOSED WITH A HEARING LOSS

The following Images and media used in the publication "UNDERSTANDING CHILDHOOD DEAFNESS – INFORMATION BOOKLET FOR FAMILIES OF CHILDREN NEWLY DIAGNOSED WITH A HEARING LOSS" have been reproduced with permission from the following:
“Birthday for Ben”, courtesy of Irish Deaf Kids and Special Stories Publishing
 "My Brother John" and “John gets ready for School, courtesy of Squeeze Marketing Ltd.
"Cathal Can Sign", courtesy of  Brenán Mooney
"Cosmo Gets An Ear", courtesy of Dave Zawolkow.
"Elana's Ears", and "How I Became the Best Big Sister in the World" courtesy of APA © 2000 Magination Press. Reproduced with permission.
"Can You Hear a Rainbow", courtesy of  Peachtree Publishers.
 “Abby gets a Cochlear Implant and "Peter gets Hearing Aids", courtesy of Maureen Cassidy Riski.
“First Animal Sign Book”, courtesy of Lorna McCormack
Diagram on page 10, courtesy of Australian Hearing.

All other images and materials used © 2011 DeafHear.ie unless other wise stated.
DeafHear fully respects the ownership of all forms of media, we have taken care to ensure that all relevant persons / entities have been accredited with acknowledgments of media used / replicated in this publication.
If you find any content not so listed or accredited, please contact us and we will amend accordingly.
DeafHear is a non profit organisation and all media used in this publication has been provided in good faith and at no cost by all parties listed.
DeafHear would like to take this opportunity to thank all parties involved, which include Joan Dunne – Audiological Scientist in the Mid-West, Anne Feerick of the Visiting Teacher Service, Cochlear Implant Team in Beaumont Hospital and the Parents of Children with a Hearing Loss who were consulted during the process of researching the information for this booklet.

 

Returns Policy
Updated: April 2017

A. Products bought in the Resource Centre

If you wish to return a product because you have changed your mind about your purchase, DeafHear will offer you a refund provided that:

  • You return the item within 28 days of purchase
  • You produce your original DeafHear receipt at the time you return the item
  • The item is in re-saleable condition including
    • It is in its original packaging, including instruction manuals and all accessories
    • It is unworn, unopened, unused and in its original condition
    • Any sew-in labels are still attached
    • In the case of CDs and DVDs, the original security seal or shrink wrap is intact

If these requirements are not satisfied, DeafHear reserves the right not to offer a refund for change of mind returns.

B. Products bought over the telephone or online

If you have bought your product over the telephone or online, you can cancel your purchase at any time, either before or up to 14 days after delivery, by returning the product to one of our Resource Centres. Please bring your receipt with you and the card you paid with, so that it can be credited to your account. For a list of our resource centres and contact details, please check our website www.deafhear.ie

DeafHear will offer you a refund provided that:

  • You return the item within 14 days of purchase;
  • You produce your original DeafHear receipt at the time you return the item
  • The item is in re-saleable condition including
    • It is in its original packaging, including instruction manuals and all accessories
    • It is unworn, unopened, unused and in its original condition
    • Any sew-in labels are still attached
    • In the case of CDs and DVDs, the original security seal or shrink wrap is intact
    • Any free gifts received with the product must also be returned

If these requirements are not satisfied, DeafHear reserves the right not to offer a refund. You will receive a full refund and the cancellation is free of charge provided you return the product to one of our Resource Centres. If you choose another method of return, for example by post, you will incur the cost of the postage.

Other Returns

DeafHear will accept product returns and provide you with an exchange, refund or repair where:

  • The product is faulty or is not of merchantable quality
  • The product is not fit for its intended purpose
  • The product does not match the sample or our description

DeafHear may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. DeafHear reserves the right not to offer an exchange, refund or repair where the fault is a result of fair wear and tear, wilful damage, negligence, failure to follow the manufacturer’s instructions, misuse and alteration of the product.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS



Legal, Compliancy & Security

 

Registered Office: DeafHear.ie, 35 North Frederick Street, Dublin 1, Ireland.

Tel: +353 (0)1 8175700 Minicom: +353 (0)1 8175777 Fax: 01 8723816 Text: 087 922 1046

Charity Number:
CHY 5633 Charities Regulatory Authority (CRA) Number: 20008772
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