DeafHear Regional News

Regional News


Delay in launching new
Text Relay Service announced

Posted: 7th December 2016

 

At the end of 2015 ComReg, the communications regulator, announced a decision that all the major telecom providers must provide their customers with access to a modern text relay service.

Late Christmas present for Deaf and Hard of Hearing people! ComReg give green light to new Text Relay service 2015

How Text Relay Services Work.

This was great news for Deaf and Hard of Hearing people as it would mean they could make relay calls using mobile phones, laptops, computers, tablets and similar modern devices. At present a relay call can only be made using a minicom, which is an outdated text phone that requires a landline to operate.

Delay announced

However, DeafHear has been recently informed by the telecom providers that they will not have the new service ready until June 2017. The main reason they give for the delay is that originally it was expected that the new service would ‘piggy–back’ on the UK service provided by British Telecom. However, this plan did not work out, and Eir (formerly Eircom) have undertaken to develop a platform to operate the new Irish text relay service. But this won’t be ready until June 2017.

Positive note

On a positive note, the new text relay service being developed by Eir will use the exisiting text relay service freephone numbers, and so the text relay calls will continue to be cost free to callers and recipients, at least for the forseeable future. Also, the relay call centre provided by Eir will be based in Ireland rather than the UK, which should mean that it will be more culturally sensitive to the needs of text relay service users in Ireland.

Nevertheless DeafHear and other Deaf organisations are very disappointed with this unexpected delay. DeafHear has asked ComReg to comment on the matter, but we are still waiting on their response.

 

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ComReg give green light to new Text Relay service
Posted: Febuary 2016

On December 30th 2015 ComReg published it’s decision that telecoms providers must provide thier customers with access to a modern text relay service. Read on...

DeafHear.ie ComReg give green light to new Text Relay service

ComReg: Do they make a difference to the lives of Deaf and Hard of Hearing people?
Posted: May 2015

ComReg is the statutory body with responsibility for the regulation of the telecommunications and postal sectors. It was established in 2002. Read on...

DeafHear.ie ComReg: Do they make a difference to the lives of Deaf and Hard of Hearing people?

To learn more about ComReg’s Text Relay Services consultation
Posted: March 2015

This is an important consultation, as a modernised Text Relay Service would enable a large number of Deaf and Hard of Hearing people to… Read on...

DeafHear.ie Text Relay Services: ComReg announce consultation 2015

Media Contacts

DeafHear.ie will provide spokespersons to comment on issues relevant to Deaf and Hard of Hearing people on request.

To contact Brendan Lennon; Head of Information and Policy, click here...

 

 

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